Privacy Policy
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Introduction
Grand Portugal Touring, as part of its business activity, needs to collect some personal data from its customers, however, respect the right to privacy and do not collect any personal information without the prior consent of its customers. Grand Portugal Touring Privacy Policy provides a clear understanding of how we collect, use, share and protect our customers’ personal data when using our services or visiting our site. Grand Portugal Touring reserves the right to modify this Privacy Policy at any time and we recommend that you consult it regularly.
Personal Data
Personal data means any personal information you may provide that may allow us – directly or indirectly – to identify you as an individual.
Rights of Access, Rectification, Elimination and Opposition
Data Retention
Data is retained for a period of time that does not exceed the required duration of the purposes for which it was collected.
Grand Portugal Touring Commitments to Personal Data Protection
Transparency and Purpose: No personal data is collected without your consent. The optional or mandatory nature of the conditions to be communicated to Grand Portugal Touring in connection with the collection made will be indicated in advance. We collect and process your personal data solely for the purposes described in this Term and inform you about the recipients of the data.
Proportionality and relevance: We only collect and process the personal data necessary to properly process your order or to customize the services offered to you.
Need: We only keep your personal data for the period necessary for your processing.
Security and Confidentiality: We undertake to take the necessary measures to ensure the confidentiality of the data and to prevent its disclosure to unauthorized third parties. When transferring data to authorized third parties, we take appropriate measures to ensure the security of transfer sharing.
Respect for your rights: You are informed of your rights of access, rectification and opposition in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (hereafter RGPD). The details of the service to contact are communicated below.
What is the personal data collected?
You may be asked to disclose your personal information when you make a reservation or request for information. The required or optional nature of the information requested is indicated during collection by means of an asterisk. The requested information marked with an asterisk is required because it is indispensable for processing your requests. The other information is meant to get to know you better to improve the services you are offered. Consequently, they are optional. We collect and process in particular your name, address, email, phone number. We do not voluntarily collect sensitive information such as race, ethnicity, political opinion, religious and philosophical beliefs, membership of a union, health or sexual orientation details.
When will your personal data is collected?
Your personal data may be collected in different ways, and in particular when:
contact by phone or email our reservations / sales department;
make a reservation on the website;
check in at one of our apartments;
send an electronic message (Facebook);
subscribes to the newsletter’s mailing list;
answer a satisfaction questionnaire;
What are the Purposes?
Grand Portugal Touring collects the data that is strictly necessary for you for the following purposes:
Management of its reserves;
Loyalty program management;
Improvement and customization of our services;
Management and monitoring of customer relationship;
Newsletter subscription management;
Management of prospecting operations;
Compilation of business statistics;
Management of your requests for right of access, rectification and opposition;
Debt and litigation management;
By booking on the www.grandportugaltouring.com website, or after providing your personal details on the same website, you can also be informed of Grand Portugal touring offers in the form of newsletters, emails (events and personalized product offers). and proposed services).
Sharing Your Personal Data
Your personal data collected by Grand Portugal Touring may be transmitted to your subcontractors for all or part of the purposes identified above, as well as for the maintenance, accommodation and management of your computer systems and equipment, as permitted by the law governing the processing. personal data, and these entities are required to maintain confidentiality and to ensure security with regard to personal data to which they have access, and should not use such data for any other purposes, or for their own benefit, or relate them to other data they have. Personal data may also be made available to the courts and other competent authorities, in strict compliance with the provisions of the law.
Sensitive Transactions
Sensitive transactions (credit cards, etc.) are transmitted securely with encryption and authentication algorithms. These secure transactions are identifiable through the presence of a closed lock in most browsers. However, Grand Portugal Touring, does not master all risks related to the operation of the Internet and draw the attention of Internet users to the possible risks inherent in its use and operation.
Social Network
We may include third-party computer applications on our site that allow us to share content on our site with others or to make known to others their query or opinion regarding content on our site. This is particularly the case with the “Share”, “Like” buttons on social networks such as Facebook, Instagram, etc. The social network that provides this application button can identify you through this button, even if you did not use this button during your visit to our site. In fact, this type of application button can allow the respective social network to follow your navigation through our site, simply by having your respective social network account active on your terminal (open session) while browsing our site. We have no control over the process used by social networks to collect information regarding your browsing of our site and associated with the personal data at your disposal. We invite you to consult the privacy protection policies of these social networks for the purposes of using, in particular advertising, the browsing information they may collect through these application buttons. In particular, these protection policies should enable you to exercise your choices in those social networks, in particular by setting your user accounts on each of these networks.
Conflict Resolution
In case of dispute the consumer can refer to an Alternative Dispute Resolution Entity: National Center for Information and Arbitration of Consumer Conflict (CNIACC) – http://www.arbitraçãodeconsumo.org – Tel. 213847484 (from 15h to 4 pm) More information on Consumer Portal www.consumidor.pt
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